FAQ
How to choose the right size?
Use our size chart for accurate selection. If in doubt, contact our specialist
What materials are used in the lingerie?
We use high-quality materials, including cotton, microfiber, and lace, to ensure maximum comfort and style
How to care for the lingerie?
Follow the instructions on the label. Usually, our lingerie can be machine-washed, but it is recommended to use a gentle cycle
What types of bras do you have?
We offer a variety of styles, including push-up, seamless, sports bras, and many more. Check our catalog for the full selection
Is there free shipping?
Yes, we provide free shipping for orders above a certain amount. Details can be found on our website
How to stay informed about new arrivals?
Subscribe to our newsletter and follow our social media to be the first to know about new arrivals and promotions
How long will it take for my order to arrive?
The standard shipping delivery time varies depending on your location:
Current Processing Time: 1-3 business days
- North America: 8-14 business days
- Mainland Europe & UK: 8-14 business days
- Oceania: 8-14 business days
- Other countries: 8-14 business days
*Please note that sometimes, due to high demand and unforeseen circumstances, delivery times may take longer.
In such cases, our team will contact you via WhatsApp or email to notify you and propose solutions. Among these will be a full refund upon request.
What is your return policy?
Video proof of a defect ensures a smooth return. To initiate a return or warranty claim, please contact us via ask.cutyduty@gmail.com. We will respond within 24 hours to your request
Feel free to contact us at ask.cutyduty@gmail.com. Or you can submit your question and our support team will get back to you within 24 hours.